At Ginzira LLC, we prioritize customer satisfaction and strive to provide exceptional software development and customization services. However, we recognize that situations may arise where a refund is necessary. This policy outlines our refund process, eligibility criteria, and the terms under which refunds may be granted. By engaging with our services, you agree to the terms set forth in this refund policy.
1. Scope of the Refund Policy
This refund policy applies to all services provided by Ginzira LLC, including software customization, enhancement, application development, and other associated services. This policy is designed to clarify the situations where refunds are applicable, the processes involved, and how we handle refund requests.
2. Eligibility for Refunds
Refunds will be considered under the following circumstances:
2.1 Service Non-Delivery: If Ginzira LLC fails to deliver the services outlined in the service agreement or contract, you are entitled to request a full refund. Non-delivery includes failure to initiate or complete the project within the stipulated time frame, provided that the delay is not caused by the client’s actions, omissions, or delays in providing necessary information or approvals.
2.2 Service Cancellation: Clients may cancel services before the commencement of the project. In such cases, a partial refund may be issued. The refund amount will be determined based on any administrative or preparatory work already undertaken by Ginzira LLC.
2.3 Dissatisfaction with Service Quality: We are committed to delivering high-quality services. If you are not satisfied with the quality of the final deliverable, you must notify us within 14 days of receiving the completed work. We will work with you to address any concerns through revisions or modifications. If, after several revision attempts, the deliverables still do not meet your expectations as per the agreed specifications, a partial refund may be considered. The amount of the refund will be based on the extent of the work completed and the efforts made to rectify the situation.
2.4 Overpayment or Duplicate Payment: If you inadvertently make an overpayment or a duplicate payment for our services, we will refund the excess amount upon verification of the payment details.
3. Non-Refundable Services
Certain services are deemed non-refundable due to their nature, including but not limited to:
3.1 Custom Software Development: Once the development process has commenced and significant portions of the work have been completed or delivered, the services become non-refundable. This includes instances where custom software has been tailored to meet the client’s specific requirements.
3.2 Third-Party Costs: Any third-party services, licenses, plugins, software tools, or platforms purchased or integrated into the project on behalf of the client are non-refundable. This also applies to subscriptions or one-time payments made to external vendors as part of the project requirements.
3.3 Completed Projects: Projects that have been fully completed and delivered as per the agreed-upon specifications in the service agreement are not eligible for refunds. This policy ensures that both the client and Ginzira LLC uphold the mutual commitment to the scope of work outlined in the project contract.
4. Refund Request Process
To initiate a refund request, please follow these steps:
4.1 Contact Us: Send an email to info@ginzira.com with the subject line “Refund Request.” Please include your name, contact information, order details, reason for the refund request, and any supporting documentation or evidence related to your claim.
4.2 Review and Response: Upon receipt of your refund request, our support team will review the details within 7 business days. During this time, we may contact you to gather additional information or to discuss potential solutions, such as revisions, project modifications, or alternative resolutions.
4.3 Resolution and Refund Approval: If a refund is approved, you will receive a confirmation email outlining the refund amount and method of refund. Refunds will be processed within 14 business days of approval, and the amount will be credited back to the original payment method. Alternative refund arrangements may be discussed if the original payment method is unavailable.
5. Partial Refunds
In some cases, Ginzira LLC may offer partial refunds, depending on the project’s stage of completion and the circumstances surrounding the refund request. The refund amount will be calculated based on the proportion of work completed, administrative fees, and any non-refundable costs incurred during the project.
5.1 Service Cancellation: If you cancel the service after the project has begun, you may receive a partial refund minus any work already completed or expenses incurred.
5.2 Dissatisfaction: If we cannot meet your satisfaction through revisions, a partial refund will be calculated based on the percentage of the work that has already been delivered and accepted.
6. Changes to Project Scope
If changes to the project’s scope occur after the service agreement has been signed, additional costs may be incurred. In such cases, refunds may not be available for services already rendered based on the original scope. Any additional work or scope changes will be documented and agreed upon before proceeding.
7. Modifications to Refund Policy
Ginzira LLC reserves the right to amend or update this refund policy at any time. Any changes to the policy will be effective immediately upon posting on our website. We encourage you to review our refund policy periodically to stay informed about our practices.
8. Contact Information
For questions, concerns, or to initiate a refund request, please contact us:
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